FAQ
We specialize in a variety of high-quality trailers, including horse trailers, living quarters trailers, utility trailers, and more. Our products are designed to meet the needs of both personal and commercial customers.
To place an order, simply browse our website, select the trailer you want, and proceed to the secure checkout page. You’ll need to provide your payment and shipping details to complete the purchase.
Currently, we do not offer financing directly through our website. However, we accept bank transfers and other payment methods for your convenience.
No, we only offer delivery within the United States. Delivery typically takes 3-5 business days, depending on your location.
We offer comprehensive after-sale support, including assistance with product setup, troubleshooting, and general inquiries. Our team is here to ensure you have a seamless experience with your trailer.
You can reach our support team via email at [email protected] or by phone.
While we do not provide maintenance services directly, we can recommend trusted service providers in your area to help you maintain your trailer.
We offer a range of replacement parts for our trailers. Please contact our support team with your trailer’s details, and we’ll assist you in finding the right parts.
Most of our trailers come pre-assembled and ready for use. If your trailer requires setup, detailed instructions will be provided. For additional assistance, contact our support team.
If your trailer arrives damaged, please contact us immediately within 24 hours of delivery. Provide photos of the damage, and we will work with you to resolve the issue promptly.
Yes, we offer customization options for many of our trailers. Please contact us before placing your order to discuss your specific requirements.
Regular maintenance, such as cleaning, lubricating moving parts, and inspecting tires and brakes, is essential. Refer to the user manual provided with your trailer for detailed maintenance guidelines.
We accept returns within 30 days of delivery, provided the trailer is in its original condition and packaging. Please contact us to initiate a return and receive a Return Authorization Number (RAN).
To request a refund, contact our support team within 30 days of delivery. Once your return is received and inspected, we will process your refund immediately and should be credited to your original means of payment within 5-7 business days.
Yes, exchanges are allowed within 30 days of delivery. The trailer must be in its original condition, and you will be responsible for any price differences and shipping costs.
Unfortunately, we cannot accept returns or process refunds after the 30-day period. However, if you encounter any issues with your trailer, please contact us, and we’ll do our best to assist you.
If you have additional questions or need further assistance, please don’t hesitate to contact us. We’re here to help!