Refund and Returns Policy
At Sundown Trailers, we are committed to providing you with high-quality horse trailers that meet your expectations. However, we understand that there may be occasions when a return, exchange, or refund is necessary. To ensure a smooth and transparent process, please review our detailed policy below.
Eligibility for Returns and Refunds
– Returns and refunds are only accepted within 30 days of the delivery date.
– The trailer must be in its original condition, free from any damage, defects, or signs of misuse.
– Trailers with damage, defects, or evidence of improper use will not be eligible for return or refund.
Exchange Policy
– If you wish to exchange your trailer for a different model or size, please contact us within 30 days of delivery.
– The trailer must be returned in its original condition, with no damage or issues.
– Exchanges are subject to availability, and additional shipping costs may apply.
Refund Policy
– Refunds will be issued via the original payment method.
– Refunds will be processed within 14 days of receiving the returned trailer.
– The refund amount will cover the original purchase price, minus any shipping costs incurred.
Important Notes
– No returns, exchanges, or refunds will be accepted after 30 days from the delivery date.
– Trailers with damage or defects will not be eligible for return or refund.
– Please inspect your trailer thoroughly upon delivery and notify us immediately of any damages or concerns.
Return Procedure
To initiate a return, please follow these steps:
1. Notify Us: Contact us within 30 days of delivery to inform us of your intent to return the trailer.
2. Provide Details: Share the reason for the return and confirm the condition of the trailer.
3. Receive Instructions: We will provide you with an RMA (Return Merchandise Authorization) number and details on where to return the trailer.
4. Return the Trailer: Ship the trailer to our designated facility at your expense.
5. Inspection and Processing: Once we receive the trailer, our team will inspect it and process your refund or exchange accordingly.
Contact Us
If you have any questions or need assistance regarding our returns and refunds policy, please don’t hesitate to reach out to us. We’re here to help!
Email: [email protected]
Phone: 504-517-6987
Address: 201 Industrial Ave, Greensboro, NC 27406, USA
At Sundown Trailers, your satisfaction is our priority. We strive to make every aspect of your experience with us seamless and hassle-free. Thank you for trusting us with your horse trailer needs!